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Return Policy
· Custom designs are non-refundable.
· Shipping charges are non-refundable.
· Any standard item that is purchased from our website can be
returned for a full refund, less 20% restocking fee or exchanged within
7 days of receipt.
Rose petals are non-refundable. We cut the petals ourselves and the
roses can not be used/resold after doing so.
· Returned items must be packed carefully and shipped in original
packing boxes or similar quality.
· It must arrive to us in good condition. No crushed flowers. No
missing flowers.
· If your flowers are returned to us in used or poor condition, we
will not issue a refund.
Shipping Time
· Please allow 2-4 weeks for Standard Shipping
· Rush shipping takes 3-7 business days or less (please email or
call us for specifics)
· International shipping is a flat $35. Please allow 3-4 weeks for
International Shipping
· Custom designs are non-refundable.
· Shipping charges are non-refundable.
· Any standard item that is purchased from our website can be
returned for a full refund, less 20% restocking fee or exchanged within
7 days of receipt.
Rose petals are non-refundable. We cut the petals ourselves and the
roses can not be used/resold after doing so.
· Returned items must be packed carefully and shipped in original
packing boxes or similar quality.
· It must arrive to us in good condition. No crushed flowers. No
missing flowers.
· If your flowers are returned to us in used or poor condition, we
will not issue a refund.
Shipping Time
· Please allow 2-4 weeks for Standard Shipping
· Rush shipping takes 3-7 business days or less (please email or
call us for specifics)
· International shipping is a flat $35. Please allow 3-4 weeks for
International Shipping
Contact Us
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Please phone us if you do not get
a response through email. We get
so much spam mail, it is very
hard to get our emails. Please
use the email at the bottom of the
home page.
Thank you
a response through email. We get
so much spam mail, it is very
hard to get our emails. Please
use the email at the bottom of the
home page.
Thank you